Coronavirus

Coronavirus

Important information about the coronavirus (COVID-19)


The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
 
Use this service if:

  • you think you might have coronavirus;

  • in the last 14 days you've been to a country or area with a high risk of coronavirus;

  • you've been in close contact with someone with coronavirus.

    Do NOT go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

    Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

    Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

  • Avoid touching your eyes, nose and mouth with unwashed hands.

  • Avoid close contact with people who are unwell.

If you are shielding at home, click here for the Shielding Patient Leaflet information. 

Key patient messaging

  • Due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment. This is to limit face-face contact where possible and help stop the spread of coronavirus

  • Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you

  • In addition to face-to-face consultations, many GP practices are offering consultations online or over the phone. This can be a convenient and flexible way to receive healthcare but if you would prefer to see a GP or healthcare professional in person then this will be arranged for you.

Four ways to seek healthcare advice from a GP

  • Call your surgery to discuss a face-to-face or virtual (telephone or video) appointment

  • Visit your GP surgery website and complete a confidential online form to receive a response before the end of the next working day

  • Call NHS 111 or go online to seek advice https://111.nhs.uk/

  • Download the NHS App to order repeat prescriptions, book appointments and check your symptoms

Claremont Medical Centre

27 Claremont Road, Walthamstow, E17 5RJ

Tel: 0208 527 1888

DATA PROTECTION ACT

Under the Data Protection act 1998, NHS staff use your information to give you the care and treatment you need. This makes caring for you safer, easier and faster. Information is shared if your GP refers you to a hospital, you are moved from one hospital to another, you need support at home, such as a visit from a district nurse, or NHS 111 refers you to a GP or another part of the NHS.