Info for Patients

Registration

To register simply fill in a registration form and provide 1 proof of address and show 1 form of ID.

Download Registraton Form by clicking here.

Repeat Prescriptions

You can obtain repeat prescriptions of regular medicines. Please order them at the reception, or by post, or nominate a pharmacy and get via EPS and give 48 hours notice.

Access to Medical Notes

It is our policy to allow patients to see their medical records in the presence of a doctor. If you wish to see your notes, please speak to DR or Practice Manager.

Suggestions or Complaints

All our staff are happy to listen to any suggestions or complaints you may have, and treat them in confidence. There is a box available in the surgery for comments and suggestions or ask to speak to our Practice Manager.

Other Info

 

Ordinary contraception and travel vaccination services are available every day.

On very rare occasions the doctor may have to leave the surgery to attend a life and death situation during surgery hours.

Your understanding will be appreciated.

Patients Rights & Responsibilities

 

1. You have the right to access the services we provide according to your clinical need.

2. You have the right to expect a standard of care that would reasonably be provided by one of the Doctors or Practice Nurses.

3. You have the responsibility to attend appointments punctually and cancel appointments that you are unable to attend. Failure to do so repeatedly may result in removal from Doctors List. 

4. All staff and patients at the practice have the right to be treated with mutual respect.

5. Any incidence of verbal or physical abuse or threats of violence will not be tolerated and where necessary the police will be called. This will result in instant removal from the list.

Patient Participation Group

We would be delighted if you would consider joining our Patient Participation Group (PPG). Please enquire at reception for more details.

Claremont Medical Centre

27 Claremont Road, Walthamstow, E17 5RJ

Tel: 0208 527 1888

DATA PROTECTION ACT

Under the Data Protection act 1998, NHS staff use your information to give you the care and treatment you need. This makes caring for you safer, easier and faster. Information is shared if your GP refers you to a hospital, you are moved from one hospital to another, you need support at home, such as a visit from a district nurse, or NHS 111 refers you to a GP or another part of the NHS.